Operator Experience

Volt

Volt connects Viksa to Slack, Microsoft Teams, WhatsApp, Telegram, Instagram, and embeddable Web Chat. Tier 1 channels use shared HTTPS webhooks in volt-engine-service; Web Chat uses a first-party browser widget so agentic ops reach teams and customers where they work.

Capabilities

Slack via HTTPS Event Subscriptions and AI assistant surfaces
Channel Hub: WhatsApp, Telegram, Teams, Instagram DM webhooks
Embeddable Web Chat Widget with visitor JWT and channel grants
Per-channel access grants (channel_grants_v1)
Trigger agent runs and receive streaming alerts in chat
Human-in-the-loop approvals where configured

Benefits

No context switching to a separate console
Human oversight built into production workflows
Faster incident response from chat
Audit trail for every approval decision

Related Use Cases

More Features